Chapter 01
Fight or Flight in the Quicksand
The power of assessing our stakeholders.
A first-hand experience on the slopes of a volcano in the Philippines: when change expertise can be handy even in a matter of survival.
The book
Change Matters is not your typical business book.
What if a book could unlock your creative and empathetic potential, enabling you to effectively manage resistance in the workplace? Ten stories from two decades of leading change across continents, with the toolkit you need to apply each one.
Ten chapters. Ten countries. One toolkit.
Each chapter is a real story from the field. Every story unpacks a specific change-leadership skill you can put to use on Monday morning.
Chapter 02
Trouble in Paradise
Navigating the cultural landscape.
A regional rewards meeting in Indonesia: articulate communication, transparency, and willingness to fund local traditions led to genuine miraculous outcomes.
Chapter 03
Fixing What Isn't Broken
Demystifying new ways of working.
An international open-space meeting in Singapore offering the opportunity to launch new technology and tackle resistance to new ways of working.
Chapter 04
The Illusion of Alignment
Decoding perceptions for a compelling 'why'.
Implementing change requires defining in one short sentence what is in scope, retaining what is essential, and getting everyone to agree upon it.
Chapter 05
The Bittersweet Journey of Bad News
Leading through layoffs.
Change and retrenchment in a British company led by award-winning founders, handling the grief cycle with humanity and a united, genuinely reactive voice.
Chapter 06
Shower Hour and Killer Spiders
Facing fears and having tough talks.
Hands-on challenges and adversity foster teamwork when leading missions where danger lurks at every step, such as the Costa Rica rainforest.
Chapter 07
Million Dollar Decisions
Managing change fatigue.
A logistics chain is only as strong as its weakest link: failure is not an option when going for a clear communication strategy at the Suzuka Grand Prix in Japan.
Chapter 08
The Pain in Spain
Empowering genuine influencers.
The visiting change consultant getting closer to opinion leaders in a supply chain warehouse, strengthening continuous improvement through engagement and efficiency.
Chapter 09
Strength in Numbers
Leveraging collective wisdom.
Diving into overlapping legacy systems and processes. Tackling staff resistance while remaining open-minded and adaptable for a unified online solution in the Netherlands.
Chapter 10
From Jungle to Safe Harbour
Leading transformation in the corporate jungle.
Change is the only constant: identifying and bringing a change team on board is essential to drive innovation and push the corporation into the high seas.
Readers say:
Paul Ryan
Steven De Wit
Carmen Mitroescu
Deepak Bansal
German
Maryna
Mary Vaz
Tibor
Ruchira Neotia
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